What happens if they want to pospone a date for a cliam ?

[bigship_iron]

Here's what happened

12 May

The seller sent you a message

Message

Hi, could you please postpone this return as we are currently inquiring with Royal Mail.

If you haven't agreed on a solution by 15 May 2021 you can ask us to step in and help. If you and seller need more time to sort things out, your request will stay open until 15 Jun, 2021

Thankyou

12 May

you sent a message

Message

Hi how do ya postpone it ? ?....ill try and find out this end too to help..as you suggested RM could be taking up to 3 months if 15th JunYe comes and goes ( if E-Bay take it to official dates/timescales to legally claim) ... i might not get reimbursed at all...while your claim could still be getting sorted ..... I haven't got a clue how it all works.... I've even spoke to the post master at the local holding center, to see if anything has been handed in via there staff ..No Joy 😕 yet... thanks again C

[**peaseblossom** · Accepted solution]

You can't postpone your case.   The seller should refund you.   The claim with RM is for themselves.    You will be able to escalate your case after 3 working days then ebay will enforce the refund.   If you allow it to expire you may get nothing from the seller.

[bigship_iron · Accepted solution]

Thanks So Much PeaseB For taking the trouble to help me thank you

[arkwebus]

Make sure that you escalate the claim at the earliest possible moment that you can.  The 15th will soon be upon us!

"Royal Mail investigating" is meaningless.  Either the seller can show delivery by tracking or he can not.  That is all that will matter to eBay

@bigship_iron 

[bigship_iron]

Thank you Arkwebus.. this is so helpful.. you guys rock 🙂