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Unjustified negative feedback left for seller, eBay refuses to remove it!
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22-01-2021 11:09 AM - edited 22-01-2021 11:41 AM
To whom it may concern,
My wife (eBay member since 2003, feedback score of 4511, previously 100%) listed an item as NON working in the description.
The buyer apparently didn't read the description, saying (quote from one of his eBay messages) 'he didn't feel the need'.
On receipt of said item he 'discovered' it was NON working, so instantly opened a case and at the same time left negative feedback.
eBay Customer support won't remove his negative feedback.
How can this be right?
Thanks
Pete
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22-01-2021
4:15 PM
Excellent result; glad to hear it!
None of us has any way to influence eBay though. Part of the problem is that CS is in the Philippines and the staff do not always understandthe detailed nuances of what is being asked.
My own feeling is that live chat is better in that you have a written response as to what was being said.
You can then return to it and - possibly with another representative - get a further view
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