Unjustified negative feedback left for seller, eBay refuses to remove it!

[1972escortmexico]

To whom it may concern,

My wife (eBay member since 2003, feedback score of 4511, previously 100%) listed an item as NON working in the description.

The buyer apparently didn't read the description, saying (quote from one of his eBay messages) 'he didn't feel the need'.

On receipt of said item he 'discovered' it was NON working, so instantly opened a case and at the same time left negative feedback.

eBay Customer support won't remove his negative feedback.

How can this be right?

Thanks

Pete

[plpmr]

the problem with second/third hand requests for advice/help is that we don't get to see basic facts [feedback, listing etc] so just not possible to help.