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11-12-2020 7:57 AM
The seller has finally offered me a full refund after several days of discussion.
They have now asked me to close the (Item not received) case BEFORE they send a full refund of over £100 but such is the loss of confidence in the seller I am worried that if I close it they will renege on their promise and Ebay don't reopen closed cases.
Is what they're asking normal procedure.I don't see where it says that on Ebay.I also want to leave feedback and hope that's not affected when a case is closed.
Can anyone advise me ?
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11-12-2020
8:02 AM
Why are you dealing with the seller
You do not close a case as once you do you will not get your refund and you can not open another case on ebay
You want all your money back
If you have already opened the dispute then you go back after a full three days and escalate to ebay to get all your money back
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