Sold and then not sold

[pcpk09]

I sold and item and the buyer paid. The buyer then changed his mind and cancellled the order and I refunded the full amount   The item was then relisted   I now find that the item is still classified as sold and in the sold section but also in the section of items for sale.  This is stupid, the item is now listed in 2 seperate catergories  sold and for sale. You would have thought that an organisation the  size of ebay would have IT systems that work correctly  I find navigating the site dificult. I cant delete from the sold section and I cant find a way to contact ebay to get this anomily corrected  No wonder prospective buyers get confused. Any suggestions as ebay dont seem to want to be contacted  PCPK09

[ruby*tuesday]

Buyers cannot Cancel they can send you a Request to Cancel. If you have just Refunded them that isn't how you as a Seller Cancel a Sale. You should have gone to More Actions to the right of the Item - Cancel this Order >> Buyer Requests to Cancel.  You need to use a Desktop Browser not the App.

Your Selling Fees would then be Credited back to your Seller Account.