Smashed item on arrival

[babyfacebillytheswag]

After padding and wrapping and boxing in another box, a mug arrived smashed. I bought the postage through eBay. Do I have to refund the seller his whole amount, plus postage?

Thanks.

[temperate_porcine]

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@babyfacebillytheswag wrote:

Do I have to refund the seller his whole amount, plus postage?

Thanks.

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Yes, ask the buyer to open a case in the resolution center, refund from there.