Sent wrong item, appeal to ebay but no return address given or refund yet

[everyonesfavourite]

I received an item that wasn't as advertised. I told the seller who offered me few pounds back and asked if I'd like to sell it on. Well I am not a seller. I simply wanted to send it back. This went on for about a week so when the day came I escalated the issue to ebay. They told me that the seller needed to arrange a courier as despite the seller listed as UK the product was actually from China. Well nothing happened. Still no courier, return address and no refund. The seller asked me to close the case so they could make a refund. That sounds dodgy to me? Can someone help as the ebay reply about resolving this within 48 hours is long gone.

[redwick1 · Accepted solution]

ebay have a policy on mis representation of address

If the listing says it comes from the UK then that is where it goes back too.

https://www.ebay.co.uk/help/policies/listing-policies/item-location-policy?id=4244

You dont close the case as you can not open another one

Is there anywhere to escalate again

If not then contact ebay at the top right of the page under Seller help then scroll down for contact details

It will be call me back or that with us.

Think they may be closing soon but the open at 8 am on a weekday

[everyonesfavourite · Accepted solution]

Thank you for your reply. I spoke to ebay Live and they were really helpful in resolving the issue.

[redwick1 · Accepted solution]

Excellent. That is good to hear so thank you for coming back and letting us know