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Sending wrong item without telling me
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12-09-2020 10:52 PM
Should I stop the payment for an item I ordered as they have decided to send me a different version but it will not fit my car
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12-09-2020
10:56 PM
No, don't stop the payment, that would cause a lot of problems. You will have to wait until it arrives now, and if it isn't as described you can open a case under eBay's money back guarantee, through the resolution centre.
Quite a few of the rules and time limits have changed recently, so I won't attempt to provide a summary - you can read the full terms and conditions here: http://pages.ebay.co.uk/help/policies/money-back-guarantee.html
If the seller wants the original item to be returned eBay will require them to send you a prepaid postal label.
Follow the instructions carefully and, if necessary, escalate the case for eBay to step in. Don't agree to close it until the matter is resolved.
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