Seller not responding to emails

[sextogaret]

Hello folks,

I won a bid on Sunday evening and paid for the item straight away. It's a local collection for me but the seller hasn't responded with the address or agreed a collection date. I've sent 3 message but no response. I know it's only Tuesday but eBay says it has been collected, which it hasn't.  Am I being too pushy and panicky or is this not normal activity by the seller?

Thanks,

Mark

[red_magpie · Accepted solution]

It happens. It's surprising how often one party or the other seems to have no sense of urgency about arranging collection. You can try getting the seller's contact details and phoning them: http://www.ebay.co.uk/sch/ebayadvsearch?_sofindtype=9

Items for collection in person and paid for through eBay's checkout by a qualifying method are now covered by eBay's money back guarantee. If the worst comes to the worst, if the seller hasn't offered arrangements for collection after 7 days you can open an item not received case, through the resolution centre.

This is explained in the terms and conditions, see: http://pages.ebay.co.uk/help/policies/money-back-guarantee.html

[sextogaret · Accepted solution]

Thank you for your advice. It has been very helpful.