Seller not fulfilling order

[gentleman-gb]

Help!

I placed an order in good faith and paid promptly.

Since then I have had one email from the seller saying whilst they took my money, they didn't at the time and still don't have any stock, but 'may' be getting some in 'some time'.

I have requested more information but got no reply.

Now there is a tracking number but the courier says they do not have the parcel.

The tracking information shows the wrong order date and an estimated delivery dated 2 days prior to the order date! (4 days ago as I write).

I am of course unable to cancel the order because as the seller has issued a tracking number, according to eBay's information, this means the parcel has shipped - Only it hasn't.

I fully suspect the seller has issued a tracking number to stop me from cancelling, whilst all the time knowing they cannot fill the order, therefore with criminal intent to keep my money without fulfilling the order. In plain English the seller is going to steal my money!

However as there is now no such thing as being able to contact eBay, I am powerless to stop the deliberate theft and get a refund. (Making eBay's guarantee's a bit of  joke)

Gentleman-GB

[red_magpie]

Don't waste time asking the seller about delivery. What was the latest estimated delivery date started in the oriiginal listing?

If it's significantly you can open a case under eBay's money back guarantee, through the resolution centre: https://resolutioncentre.ebay.co.uk/  You don't need to contact eBay to do this, it's all autmated.

To qualify, you must have paid through eBay's checkout and open a case within 30 days after the actual (or latest estimated) delivery date.

The seller is allowed 3 business days in which to respond. After that, the option will appear for you to escalate the case, if necessary, for eBay to step in and help. This option remains available for 21 days from the date the case was opened.

The seller will be required to provide eBay with tracking evidence of successful delivery to the address you have registered with eBay/Paypal. If they can't, eBay will enforce a full refund.

If the seller doesn’t reply with a solution, or you're not happy with their response, escalate it. Follow any instructions and time limits carefully, and don't agree to close the case until you have received your refund.

To learn about eBay's money back guarantee, see: https://pages.ebay.co.uk/ebay-money-back-guarantee/