Seller deleted account after I purchased an item

[emily1416x]

I purchased an item from ebay and after a couple of months i suddenly remembered that I never received the item. I checked my purchases and it now says that the item is unavailable and that the seller is also unavailable, so I imagine that the seller has deleted their account after taking my money. I put a case against them where it asked me to message the seller (which is pointless as their account no longer exists) and to wait until Oct 10 to ask for eBay to step in. It's now Oct 16 and I can't find any way whatsoever to contact eBay like it says on the message. It just keeps asking me to send another message to the seller which obviously will do no good. I want my money back as the seller was obviously a scammer and I'm finding it very difficult to get on touch with eBay about this. 
Has this ever happened to anyone else and did you get your money back? It's very difficult to contact eBay customer service so I'm hoping this helps. Thanks.

[corred]

@emily1416x

The seller did not delete their account....they cannot....it was eBay who removed the account for policy violations

• Where an item is removed by eBay either for a compromised account or an item not permitted for sale on eBay then the case procedure to obtain a refund is different.
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• The item being removed means that the payment details are no longer linked to the purchase in eBay as that transaction has been made null & void.
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• The procedure is therefore either to phone Customer Services & request they open a case on your behalf or to move the Money Back Guarantee case over to Paypal.
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• Log into Paypal & find the transaction, click on it & then when the detail appears you check to see if the payment is pending or unclaimed.....if so cancel the payment.......if however the payment has complete.....once the last estimated delivery date has passed choose the "resolve a problem" link.
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• Open a case for item not received
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• Add in the case notes that the item was removed by eBay.
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• You can escalate the transaction after 2 days for Paypal to step in to resolve the case

[red_magpie]

after a couple of months i suddenly remembered that I never received the item.

That was leaving it too late. EBay's money back guarantee only lasts for 30 days from the latest estimated delivery date.

However you can still log in to your PayPal account and open a case under PayPal's longer, 180 day buyer protection policy.

It makes no difference to PayPal that the eBay seller's account has been closed.

[profgaz]

Despite your grievence, you are not allowed to Name & Shame sellers on the boards.

Go to your not received case in the resolution center to ask eBay to step in.

If the option is still not available, Contact CS.

You can contact CS by using Help & Contact and trying various options until you can phone / live chat with them.

You will need to scroll down the page for the contact options now.

Many suggest, The best time to contact CS is probably in the morning.

[papso22]

You need to open an item not received case through the paypal transaction, ebay will not help you after all this time.

[martinlufc88]

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