Seller deleted account after I purchased an item

[emily1416x]

I purchased an item from ebay and after a couple of months i suddenly remembered that I never received the item. I checked my purchases and it now says that the item is unavailable and that the seller is also unavailable, so I imagine that the seller has deleted their account after taking my money. I put a case against them where it asked me to message the seller (which is pointless as their account no longer exists) and to wait until Oct 10 to ask for eBay to step in. It's now Oct 16 and I can't find any way whatsoever to contact eBay like it says on the message. It just keeps asking me to send another message to the seller which obviously will do no good. I want my money back as the seller was obviously a scammer and I'm finding it very difficult to get on touch with eBay about this. 
Has this ever happened to anyone else and did you get your money back? It's very difficult to contact eBay customer service so I'm hoping this helps. Thanks.

[red_magpie]

after a couple of months i suddenly remembered that I never received the item.

That was leaving it too late. EBay's money back guarantee only lasts for 30 days from the latest estimated delivery date.

However you can still log in to your PayPal account and open a case under PayPal's longer, 180 day buyer protection policy.

It makes no difference to PayPal that the eBay seller's account has been closed.