Seller accepted return but hasn't sent return label

[jmc28a]

Hi I received an item that was not as described (clearly worn filthy shoes described as new never worn), after a push seller accepts my return request (initially arguing that they wouldn't pay the return postage then only wanting to pay half, but gave in when I stuck to my guns).  I raised a return request via eBay and the seller accepted, I received an email from eBay saying the seller had accepted my return and had sent a return label, but I had not received a return label.  7 days later and numerous chasing emails sent I still don't have a returns label.  I can't seem to escalate to ebay again as the status of this return is showing as I need to return the item and confirm dispatch.  What do I do how do I get a returns label ? Or escalate this to ebay

[redwick1 · Accepted solution]

If the seller does not send the pre paid label for the return then you escalate the dispute to ebay

You do that by going to the resolution centre at the bottom of the page 

The option to escalate only appears after 8 full days of opening the dispute to the minute

If it is 7 days then go back in another day

[jmc28a · Accepted solution]

Thank you I need to be patient for a further day or two then, will probably leave it till Monday then escalate if I still haven't had the prepaid label thanks

[redwick1 · Accepted solution]

For a not as described dispute.
You open a not as described dispute at the bottom of the page under Resolution Centre and escalate it after another 8 days
The seller needs to send a pre paid label for the return
If they dont then ebay should when you escalate the dispute
Make sure it goes back tracked and that the tracking is in the dispute
You have 30 days from the day of delivery to open a dispute in ebay

Read up on the Ebay money back guarantee
http://pages.ebay.co.uk/ebay-money-back-guarantee/