Seller Refusing to make contact

[willy-wombat]

Hi!

Basic facts:

1/ Purchased an item that didn't work.

2/ Requested refund or replacement both politely and co-operatively, hoping for a mutually-agreeable resolution. Seller stated further items coming in stock, and kept this up for several weeks until the window for returns expired.

3/ Now ignores ebay messages and there are no business deals to make contact with the seller. All contacts from me have been genuine, polite and in the spirit of co-operation.

Because this has been going on for several weeks, the usual ebay resolution options now appear closed.

How do I proceed?

Any advice gratefully received.

[**peaseblossom** · Accepted solution]

Paypal's deadline is longer than eBay's at 180 days so try them.

First sign up to get the return postage paid:

https://www.paypal.com/gb/webapps/mpp/refunded-returns

Then open a Paypal dispute here:

https://www.paypal.com/uk/disputes/

And escalate it after 2 days and before 20 days.

[willy-wombat · Accepted solution]

Very helpful - thanks.

So are my options to resolve it through eBay now completely closed because of the time limit?

[willy-wombat · Accepted solution]

I should add that I can't return the item by post because I don't have any contact details for the seller - the "business details" page is blank. They are a long-time seller with a pretty good feedback rating, so it's not as if they're a "here today, gone tomorrow" scammer.

[**peaseblossom** · Accepted solution]

eBay's deadline to start a return is 30 days from delivery and you also get 30 days to escalate an existing return case. So if that has passed your only option is Paypal.

[**peaseblossom** · Accepted solution]

Paypal should supply a return address.

[willy-wombat · Accepted solution]

Got it - I appreciate the assistance very much and will proceed through PayPal

Thanks!

[**peaseblossom** · Accepted solution]

Good luck.

[willy-wombat · Accepted solution]

Here's what I have sent. Hopefully it will do the trick! Thanks again for your help.

Hi, As you are aware, the sight I purchased is faulty and doesn't work.

The initial contact between us was fine - you stated that there were other items coming in stock which might do as a replacement/alternative. Unfortunately, none ever appeared to come in stock and I thus requested a refund / return.

Since then:

1/ I cannot return the item to you as the "business details" section of your eBay accout is blank.
2/ Four requests for this information have been ignored, with no contact from you.
3/ I want to resolve this co-operatively and fairly between us, but I cannot do this if you don't return messages and make contact.

PLEASE can you make contact? I do NOT want this to turn nasty with PayPal getting involved - that will do neither of us any good. Please do the right thing and just speak to me. We can then resolve it amicably without fuss, bother and unnecessary poor feedback etc.

Many thanks, Bob.

[willy-wombat · Accepted solution]

This has been resolved via PayPal with no fuss. I found a message from them today to say that the case has been resolved in my favour and the amount had been refunded in full.

It appears that they may have taken the amount from the seller's account without him beiung able to do anythung about it, as his message to me reads:

"Hope your well and had a good christmas and start to the new year, apologies i missed your message, We have had a few items in but all are sold, we should have more scope in over the next few weeks. I have noticed you have refuned in full.. I would like the item back, Please confirm the tracking no once shipped. I will let you know once received."

Thanks again to "peaseblossom" who assisted me with advice.

Bob.