Security

[ej.hayes275]

I have changed my password but someone is still looking at items through my account.they have not bought but i can see through searches and watched items.i dont want to close my account as it good reputation.how do i stop this please.it is because they are still logged in to my old password but i have changed this so surely they cant?

[fargvs]

As advised ... and the prompts and other links given here should help to completely secure your account/s >
http://pages.ebay.co.uk/help/account/securing-account.html

[*vyolla*]

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@ej.hayes275 wrote:
it is because they are still logged in to my old password but i have changed this so surely they cant?

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They can if they are still logged into your account and haven't logged out of it yet.

You need to contact eBay and let them know that your account was compromised.

Click on the Help & Contact tab, top left of this page, and type in 'I think someone has used my account'. On the next page, if you look bottom right, you'll see a Contact Us link. Click on it and an option to contact eBay by phone will appear.

If you have a PayPal account,  make sure that you're opted out out of faster payments for eBay purchases and any other sites you use it for, it's much better to have to input a password to authorise a payment. If your eBay account is compromised, it can't then be used to make payments.

You also need to work out how your account was compromised in the first place. Presumably you have up to date security on all of the devices you use? You should be aware of how to stay online, and each site that you use (particularly financial ones) MUST have a password that is unique to that site. Your most important account is actually your email, because once somebody has access to that, it's a gateway to every other account you own.

Most accounts are compromised because you've logged on on an unsecure wifi connection (perhaps when out and about), or left yourself logged in somewhere, or via a phishing email. An innocuous looking email pretending to be from PayPal or eBay arrives, it features a link which, when clicked on, leads to a spoof log in, where your password is captured. The golden rule is never to click on any link in an email, but to straight to the site in question to see if there really is an issue there.