Returning items from buyers

[1950gibbs]

Hi,  I'm currently still a private seller and my account has a no refund policy,  however I do accept returns when they crop up.  However when I do accept the return I then have to pay for the return postage.  Is this usual or am I doing something wrong.  Thanks 

[tobiasd4]

"  I'm currently still a private seller"

Ebay will not agree with you, a true private seller is getting rid of unwanted used items,

you have 44 new & 372 used items currently listed, so are obviously running a business,

upgrade now before ebay force you to.

https://www.ebay.co.uk/help/policies/selling-policies/business-seller-policy?id=4710