Returning an item to the seller and not being re-reimbursed even though I have proof of return

[spope121]

Hello, I have a problem that I could do with help with please?

I have returned an item (CCTV Stickers) back to the seller (once they agreed a return). I returned the item via the Post Office 'Signed for' service

The tracking number indicates that it arrived on the 26th of January 2021 just a couple of days after I posted it.

The sellers emails keep saying that they will refund me, once the item arrive at their warehouse? I then had a email saying it had arrived and they would refund me but allow a day or two for the funds to clear, followed by an email saying please return the item?

I have sent several emails and feel that I have exausted all efforts with the seller as they just keep sending me the same old polite emails but will not refund me.

I cant seem to ativate any help from ebay as I didnt print off the return label provided due to the costs (£3.80) being nearly half the price of the item I needed to return (£8.80) and as such provided my own cheeper return process. (Post Office Signed for)

Can anyone advide me please

Regards 

[redwick1 · Accepted solution]

You open a dispute an put the tracking on the dispute

Once the seller has it back then they should refund within 2 days

If they dont then you escalate the dispute to ebay.

If you opened the dispute have you put the tracking onto the disptue?

[spope121 · Accepted solution]

Thank you for taking the time to reply. I found the information helpful. I will take the advice and follow the steps. I did send the tracking number as a matter of interest but they still dispute that it has been returned?

Kind Regards