Returning Item not received

[davey_lew1200]

I have been trying to cancel an order for the last month.  Having run out of options to cancel, as the seller refused to comunicate, I thought I would set up a return request.  I now have a return setup but since I have not received the item, I cannot return it, and I am still £250 down as the money has gone from my account. 

Anyone any ideas?

Thanks

[tressygirl · Accepted solution]

You have opened the wrong request,  trouble is when you close it,  you will not be able to open another with eBay.

The seller has already paid a 10% seller's fee on selling that item,  so to retrieve that , they would need to send you a cancellation request which you must accept.

I'm afraid if the seller is not responding, you have to wait and see what they do,  issue the cancellation,  or post the item.

I would call eBay tell them the wrong case was opened,  perhaps they can close it for you their end.  You have always Paypal to open a case with,  if you paid with them.

[davey_lew1200 · Accepted solution]

Thank you for your help. Ebay customer service, though a little hard to find the contact number, was spot on cancelling the return request and getting a refund organised.