Returned an damaged item

[alandee56]

Seller asked me to return item. It has arrived back at their
Depot but now I am getting no reply or information about a replacement. What do i do next?

[arkwebus · Accepted solution]

Thank you for your update but I repeat my question. I am confused.

Have you actually opened a case in the resolution centre [link below].  It really does not matter what the seller might have promised. 

If you have opened a case then you "escalate" it after 3 business days. EBay then steps in and refunds.

@alandee56