20-03-2017 3:02 PM
NO. Ebay will have frozen his money once you opened the request, but that's his lookout. Once you close a request you cannot reopen it. Continue with the case and escalate it after 8 full days, when the option appears.
No. If you close it you can't re-open it.
If your seller's funds have been frozen, they can simply put in a call to PayPal and ask them to refund the payment back to the buyer.
Do not close a case until you have your refund. If you do, you won't be able to open it again if you don't receive a refund.