Return

[sacle91]

Hi I purchased some shoes which were brand new and damaged. Seller has agreed to the return but ebay are saying she cannot provide a returns label. I'm not confident seller will refund postage as she's ignoring my messages. Where do I stand with getting postage refunded? Thanks

[tobiasd4]

If non UK seller, then you have to pay return tracked yourself, ebay won't force seller to refund this cost.

If item posted from UK, then escalate case & let ebay sort.

[sacle91]

Thanks. It's a UK seller and they just aren't responding to any messages. EBay have said I need to return the item by 28th July, so basically have to cover the postage and hope the seller pays it.

[tobiasd4]

Seller has to provide returns label, escalate case to ebay to sort.