Return requested - claimed part of order missing

[lynbrom]

Buyer has claimed part of the order was missing in the second box. There was no second box as the main item - an Android unit was in the main manufacturers box with all the leads - charger, HDMI cable, etc..

Little point in arguing about it so I've offered a refund as requested but where do I stand if the main component is not returned in the main and only box dispatched?

[red_magpie · Accepted solution]

where do I stand if the main component is not returned in the main and only box dispatched?

Where you stand is that eBay would very likely just enforce the refund on tracking proof of delivery.

Sellers often complain that eBay has still made them refund buyers who have allegedly returned items damaged, incomplete or switched for another one. At least one seller said that eBay's response was to tell them to sue the buyer.

[lynbrom · Accepted solution]

So basically taking it to the extreme - an empty box with a tracking number would satisfy ebay. And to cap it all ebay are suggesting/insisting I pay for the return postage.

Sounds like I may as well just refund and let the 'buyer' keep the goods.

[lynbrom · Accepted solution]

A further update. According to the delivery company the item I sold has not yet been delivered. Screenshots of the tracking provided to the dispute centre and copied to the buyer. The buyer insists they have not ordered anything similar but as I booked a 3-5 days delivery schedule via Shutl then their tracking would appear to be accurate.

I thought it was weird that the buyer had received the item within 24 hours of shipment. Will be interesting to see how this one plays out. I'll keep you all posted.