Return reminders from eBay for item I have returned

[halo33]

eBay keeps sending me reminders to post an item that has already been shipped, received and refunded by the seller.

I can't close the case because when I try to mark the item as dispatched, the form requires me to fill in a shipping number, despite having said elsewhere that it is permitted to return the item using a non-tracked service.

I only used a service without tracking because of the coronavirus situation - I couldn't go to a post office.

How can I mark the item as shipped and close the case? It's absolutely ludicrous! 

[tressygirl · Accepted solution]

Call eBay from the Help & Contact tab above,  it can be difficult to get through,  but there is a call back system plus Live Chat available.

Explain this item has been dispatched,  and refunded, no tracking because of the current situation.

[halo33 · Accepted solution]

Thank you very much! I will do that 🙂

[tressygirl · Accepted solution]

You're welcome

[papso22 · Accepted solution]

If you can't get through I don't see any harm with just ignoring the reminders, they won't reverse the refund and the reminders should stop when the case times out. You might also simply be able to close the case in the resolution centre.

[halo33 · Accepted solution]

That is good to know, thanks. 🙂