Return problem - seller doesn't answer message

[orange3638]

Hi.  I searched for an item specified by size 400ml.  Among the many listings, most of which confirmed 400ml in the header title, I found one that was about the price I'd paid before.  I didn't spot the small print in the listing that said it was actually 200ml.  I went to return the item, but realised that 'Item didn't fit the description' wasn't exactly correct.  So, I cancelled that item return, and planned to re-submit it under 'Other'.    I didn't know that doing that would mean I couldn't submit a new return request.

So I emailed the seller asking if I could return it on 10 and again on 12 Feb - and have heard nothing back.  How do I now return it, or get the seller to respond to me, and accept the return?  I don't want to pay almost double the cost I need to have paid, because of the size discrepancy and the lack of upfront disclosure.  I know the error was technically mine, but I did feel it was somewhat disingenuous not to reveal until the small print that unlike the other offerings for 400ml, this was actually 200ml.  I expect to pay postage - I just want to return it for a refund.

Thanks for your help, if you can!

[95ardenfield]

You should have chosen not as described to return and the seller pays for the return label..not a lot you can do now if the seller is not responding to your request

[orange3638]

Thank you for response. You're right about not choosing 'Item not as described' - but having never returned anything before, not seeing any warning that said 'choose once only' or similar, and seeing that there was a box provided in which to further clarify the issue, I thought that it would be assessed on its merit. I couldn't know it would automatically cancel any ability to submit a return under another reason. I do now, though.

[95ardenfield]

You can open a not as described case on paypal as advised though,so all is not lost

[**peaseblossom**]

You cannot open a second case with ebay but you can try one with Paypal.   If you believe it was not described correctly first sign up to get the return postage paid:

https://www.paypal.com/gb/webapps/mpp/refunded-returns

Then open a "not as described" case here:

https://www.paypal.com/uk/disputes/

And escalate it after 2 days and before 20 days.

[orange3638]

Thank you for the response! In all honesty I don’t think I can claim it wasn’t as described – they did describe it, but just not upfront or somewhere that was obvious. However, the Paypal info is good to know, in case I ever need it.