Hi. I searched for an item specified by size 400ml. Among the many listings, most of which confirmed 400ml in the header title, I found one that was about the price I'd paid before. I didn't spot the small print in the listing that said it was actually 200ml. I went to return the item, but realised that 'Item didn't fit the description' wasn't exactly correct. So, I cancelled that item return, and planned to re-submit it under 'Other'. I didn't know that doing that would mean I couldn't submit a new return request.
So I emailed the seller asking if I could return it on 10 and again on 12 Feb - and have heard nothing back. How do I now return it, or get the seller to respond to me, and accept the return? I don't want to pay almost double the cost I need to have paid, because of the size discrepancy and the lack of upfront disclosure. I know the error was technically mine, but I did feel it was somewhat disingenuous not to reveal until the small print that unlike the other offerings for 400ml, this was actually 200ml. I expect to pay postage - I just want to return it for a refund.
Thanks for your help, if you can!
