Return damaged item

I have opened a return for a damaged brand new motorcycle i bought for my daughters birthday, the return is open but when I try to request returns details it says the return is closed? The return was only started 48hrs or so ago please help. 

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If you mean a REAL motor cycle, then you should have read that Vehicles of any description are not subject to the Money Back Guarantee. As a case cannot be opened it would automatically close.

 

Buyer is expected to inspect and see all the Paperwork before paying.

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