Return an item

[belladog012013]

Hi I have just purchased a pair of shoes from eBay. I can't get my feet into them so I have contacted the seller. The seller will refund me but I have to cover the return postal costs? Why is this the case, and why should I be out of pocket if the item is inadequate? Can you advise me please?

Lynn

[**peaseblossom**]

If they are the wrong size and the seller is in the UK they should pay return postage.  

If they refuse file a dispute here:

http://resolutioncentre.ebay.co.uk/

Select:  "I received an item that does not match the seller's description."

and escalate it to a claim after 8 days.