Return after case was stupidly closed by me…

[stevenandnic]

I bought a camera and lens and whilst the camera was fine, the lens didn't seem to be working as it should. It seemed to be working sort of (a stiff zoom ring).

I opened a case for return and the seller offered a part refund or replacement. I stupidly decided in the end that I would just live with it as it was. and cancelled the case.

now that I've had time to try to use it properly, I really can't live with it.  A camera service centre have also said that it is uneconomical to repair and declared it as faulty.

Stupid me closing the case I know, but surely there should be some route of protection for instances like this?  Buyer has not responded to my messages. 

[arkwebus]

There is no reason for the seller to "communicate".  It's all done through a case.   You get just one case with eBay.

You probably can still open a case through Paypal. 

Register for postage https://www.paypal.com/uk/webapps/mpp/refunded-returns

Go to your payment and open a "not as described" case from there.  Escalate after  2 days and before 20 days

@stevenandnic