08-04-2018 9:35 PM
Always use the case options given for returns etc. ... follow instructions carefully and eBay will supply the return address and a prepaid label (if return reason is valid) ... continue to completion and do not close on any seller promises.
See the case options you are given here > https://resolutioncentre.ebay.co.uk/ < and here >>
http://pages.ebay.co.uk/ebay-money-back-guarantee/index.html