Return Faulty Item

HI, I have requested a return for a faulty item, and the seller has accepted it.  There is an email saying they have sent me a return label, but actually it is just their address with a request for me to post back.  

 

Ebay think they have provided a return label, so won't let me take any further steps, but all eBays advice says that the seller should pay for the return.  It seems unfair for me to pay for a return for a fauly item.  

 

I have emailed the seller, who is ignoring me, and I can't find a way to contact eBay.  Can anyone point me in the right direction please?  Thanks

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redwick1
Experienced Mentor

To contact ebay then top or bottom of the page under Seller help or  help and contact

Scroll down for contact details

It will be call me back or chat with us

They open at 8am

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