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Responding to feedback left by a seller
Options
- Subscribe to RSS Feed
- Mark Topic as New
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- Report Inappropriate Content
13-11-2019 6:03 PM
Items never arrived and seller didn't respond to my messages. I left negative feedback after patiently waiting for 2 1/2 weeks, and opened a case - refund still pending. Seller has left feedback that I was rude and I would like to respond. 👍
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13-11-2019
6:09 PM
Well, there's good news and bad news here.
Good news is, that you can get that feedback removed by calling eBay Customer Support from the Help & Contact tab above. Sellers are not allowed to leave negative feedback for buyers, it's a policy violation to do so.
Type into bar there ... feedback removal request. Just a word of warning, as I have just had a member telling us that CS did not remove a similar case of feedback left, so I do suggest calling first thing, lines open at 8 a.m. on weekdays, more chance of Dublin answering.
BAD news is, if they spot your negative you left, they will also remove it, as you broke feedback rules by mentioning opening a case.
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