Responding to feedback left by a seller

[ladybird.2009]

Items never arrived and seller didn't respond to my messages. I left negative feedback after patiently waiting for 2 1/2 weeks, and opened a case - refund still pending. Seller has left feedback that I was rude and I would like to respond. 👍

[tressygirl · Accepted solution]

Well,  there's good news and bad news here.

Good news is,  that you can get that feedback removed by calling eBay Customer Support from the Help & Contact tab above.  Sellers are not allowed to leave negative feedback for buyers,  it's a policy violation to do so.

Type into bar there ...   feedback removal request.  Just a word of warning,  as I have just had a member telling us that CS did not remove a similar case of feedback left,  so I do suggest calling first thing,  lines open at 8 a.m. on weekdays,  more chance of Dublin answering.  

BAD news is,  if they spot your negative  you left,  they will also remove it,  as you broke feedback rules by mentioning opening a case.

[tobiasd4]

Don't bother to reply to comment.

Contact ebay & ask them to remove feedback, sellers are not allowed to leave negative comments for buyers.

Click help & contact at top of page.

Make sure you escalate case 9 days after opening.