Refunds

[rothko369]

Hi

I posted an item to a buying using Ebay packlink (Hermes) when I tracked the item they had tried to deliver 3 times, then said they needed more details from me to return it. I have contacted Hermes without success in getting the matter dealt with...it may have got lost apparently. As they have supposedly completed the matter I can't get compensation from Hermes. Do I still have to pay the buyer as she has not received the item. Not sure what to do here. Thanks for any help

[redwick1]

If you bought through packlink then that is who you claim from not Hermes

https://support-ebay.packlink.com/hc/en-gb/articles/209085085-Compensation-process-

[rothko369]

Hi thank you for that. Great I followed the link, but could not get any further because I can't find the reference number they require...I have a tracking number, a reference number and another number but none are right...they certainly don't make this easy. I checked on tracking and they say it's resolved.