Refunds

[justretrofurniture]

I sold a large item of furniture on the 10th September, and the buyer had it collected from me.  Shortly after he posted a positive feedback saying he was happy with the item and the collection, and it was as described. However, he messaged me last week saying the item was dirty and he wanted money towards cleaning.  I refused on the grounds of both his feedback and the fact that I know it was in good order when it left me.

Now he had begun a returns claim and Ebay are backing him 100%.  I've tried to explain the situation to them, but they have no interest in what I have to say.  I would appreciate an opinion on whether I have any rights in this matter.

[fargvs]

As @**peaseblossom**  advises ... and they may also have voided PayPal protection by arranging third party Courier collection >

For information:- Try to avoid unsafe PayPal for collection items where possible ... you cannot refuse (except for Vehicles) if a buyer insists but, Cash payment (or cleared Bank Transfer) is safest and best for collection items = Immediate payment ...

so ...
No 21 day payment holds, PayPal fees, need for QR scans/codes or risk of later Chargebacks/disputes/refund requests etc. ...

Set your Cash on collection preferred  payment terms and pickup requirements here >
https://www.ebay.co.uk/help/selling/posting-items/setting-postage-options/local-pickup?id=4181

With 'Collect in person only' setting ... Buyer sees = 'You can contact your seller to arrange to pay for and collect your item.'