Refunding a buyer

[chrissieblake295]

Hi,my buyer did not receive item and I refunded him,can anyone tell me what happens now? Does ebay refund me using the money back guarantee? thanks in advance.

[john1297576]

Unless the buyer opened a Not Received Case and you refunded through the case, you will not get your selling fee refunded.

You really need to read the Money Back Guarantee, as you clearly have no idea how it works. If you use Royal Mail you use the proof of postage to support a claim AFTER you have refunded the buyer.

Whether you get any compensation or not the buyer still gets their refund FROM YOU.

 As you appear to have refunded outside a case, you will not get the selling fee refunded and will get a Defect

[chrissieblake295]

Thanks for that information,I will be reading the Money Back Guarantee.I do think it is very much on the side of the buyer. cheers

[pixiesen2012]

so what do you think should happen if a buyer doesn't receive their item?

of course it is all on the buyers side

sellers have to refund, and if they don't do so voluntarily, ebay use the money back guarantee and force the seller to refund,


the seller then uses their proof of postage to claim from the carrier