Hi there,
I recently sold an item but the buyer contacted me a few days after it was due to say it hadn't arrived; I'd already had another message from another buyer to say she had a problem with her stuff (long story but it was her fault). Anyway, I refunded the buyer - although I now realise I should have waited a couple of days. Today, I noticed that the buyer has now received the item. I contacted her and have asked her to return it, of which she replied she would if I sent her a return p&p. I do want my item back but don't want to send her p&p through the post; it could get lost and plus more money to fork out.
My question is how do I go about sending her a return label through eBay; am I able to do this or does she have to do it? Also, what happens if she doesn't send it back - will eBay refund me?
