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08-12-2017 3:50 PM
I've had order cancelled due to not being delivered.seller says I need to confirm cancellation before refund will come through...only option on eBay says cancelled and received refund but I haven't received refund and no other option?? How does this work please.
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08-12-2017
4:40 PM
You could perhaps open a case for 'item not received' in the Resolution Centre - link to RC at the bottom of the page.
I don't know if this will be possible if the seller has made an attempt at a cancellation. You do not have to agree to a cancellation if you don't want to cancel. It makes no difference to your refund. I'm rather puzzled about what is going on.
You could try contacting Customer Support for help - using the Help and Contact tab at the top of the page.
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