Refund only if feedback changed

[ljb_bol_5bajhwpne]

What can I do if the seller of a fake item says they will refund me IF I change the negative feedback I have given them?

[arkwebus · Accepted solution]

Oh how many times this comes up!

If something is not as described then you open a case in the resolution centre. The seller then "should" send you a label to return [but probably will not by the sound of it]. So if not then you escalate to ebay after 8 full days, they send you a label and you send it back and input the tracking.   All well and good if the seller is in UK.

The problem arises if the seller is abroad as - if you use eBay - you have to pay postage which probably makes it uneconomical. 

If you open the case in Paypal then there is apparently a way that they pay the post. 

https://www.paypal.com/uk/webapps/mpp/refunded-returns

Even if you did change the feedback and "left it to the seller" then I doubt you'd ever see the money. 

When something goes wrong you MUST use the resolution centres.

[red_magpie]

What can I do if the seller of a fake item says they will refund me IF I change the negative feedback I have given them?

Ignore it. You could even report them to eBay if you want, as sellers are not allowed to make this demand. Simply open a case under eBay's money back guarantee:

http://pages.ebay.co.uk/ebay-money-back-guarantee/index.html

A case must be opened within 30 days after the actual (or latest estimated) delivery date. If still unresolved after 8 days the option will appear to escalate it for eBay to step in. If the seller hasn't already provided a prepaid return label eBay will provide one, and charge them for it (for returns within the UK only). Don't agree to close the case before you have your refund.