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Refund on an item that wasn't as expected

I ordereed an item on the 20th of November last year from shanghai.vzu.   It wasn't what I was expecting.  I contacted them, was told they would send a replacement.  It didn't arrive, we will send another replacement, that didn't arrive either.  By this time the 90 days is up, and I still haven't received the item.  Several times I have been told they will refund my money, I am still waiting despite several reminders asking for a refund.

 

One thing is for sure I will never deal with this company again.

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fargvs
Experienced Mentor

Why leave it so long ? ...too late to do anything now ... Seller has run you out of time to open any kind of case ... Sorry.

For future information >

eBay allow 30 days from estimated delivery to open appropriate cases >

https://resolutioncentre.ebay.co.uk/

https://pages.ebay.co.uk/ebay-money-back-guarantee/index.html

 

PayPal allow 180 days (not 90) to open a case >

https://www.paypal.com/gb/smarthelp/article/what-if-i-didn't-receive-my-item-or-it's-not-as-advertis...
https://www.paypal.com/gb/smarthelp/home

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