Refund not asked for

[sar1956]

Hi everyone 

could someone tell me the procedure for when a seller automatically refunds you for an item when that item has not been sent and a refund hasn't been asked for. I've bought  an item and today received a message from the seller saying he had issued a refund because "his post office was closed "

thanks

Steve

[tressygirl · Accepted solution]

The seller has cancelled your sale for the reason given  he is unable to post it because his Post Office is closed.

The current unique situation we are in,  we do have to give sellers a little understanding of the problems they are facing with posting out items on time and,  if at all.

Nothing you can do,  you have the refund,  you could   try and find another seller and buy again perhaps.

[sar1956 · Accepted solution]

Thanks for taking the time to reply
I appreciate the times we are in, but I did suggest to him that other post offices were available. I just thought he might have been disappointed with the final value the item was sold for and wasn’t prepared to sell for that price
Thanks again
Steve

Sent from my iPhone

[redwick1 · Accepted solution]

It depends on where they live if another Post office is available
May not be too far if in a city or town but if in the country it could be miles

As things are they may not be able or want to travel to a post office further away
Really if they can not post they should not list but every one had very short notice