Refund item

[drapersgardens]

Please can someone explain how I can escalate a case, I purchased item *** a car reversing camera on the 08th August 2015 with and advertised deliver of 2/3 days

it consisted of the monitor, camera and wireless connection equipment. part 1 the monitor arrived on the 13th  5 days so OK you allow a bit for Royal Mail. however after 10 days I still did not have the rest, so I contacted the seller who said because of weight it was shipped in two packages ( if it was coming from China I could swallow this, However it was supposedly UK stock) and this I could not understand as the whole thing could not weigh more than 500gm. then low and behold the camera arrived some 8 days later. But I still did not have the wireless equipment. I contacted the seller who started to send silly emails, so I gave a negative feedback, Straight away they are saying they will give a refund and I can keep the screen as a gift ( not that I want it ) but they want me to remove my negative feedback. This I will not do as this is pure bribery and would allow then to rip other off.

It was not until I read an article that I realsied that they would have kept sending me messages until the timeout for giving feedback was up.

HOWEVER my biggest gripe is that I cannot contact Ebay to voice my concerns, I started an incident but keep getting the message " you still have time to resolve with the seller"

and if you do not then you can escalate it on the 26th September 2015  a full month and a half after the purchase, you would not put up with this in a shop so why should Ebay be any different.

I would have thought Ebay would like to be upfront in matters like this. but it seems that they are just interested in getting their sellers fee's.