Refund given

[jenniferw6428]

I recently sold an item and it was delivered by Royal Mail. Delivery was not accepted by buyer and item returned to post office. As I had not put a return address on it item was destroyed by Royal Mail. Buyer now has gone to eBay for a refund and they have given it although I have tracking to show delivery was not accept. Is there anything I can do? I've lost my item and my money.

[*guinevere*]

You should appeal the decision on the grounds that the buyer refused delivery and has therefore relinquished their right to a refund. 

Go to Ebay Help at top of page and search 'appealling a dispute' and make sure you show them your proof of delivery, ie: The fact delivery was refused.

[jenniferw6428]

Thank you I will try to do that.


Sent from my Galaxy