Refund for a buyer

[Anonymous]

Hi, I'm not getting along too well with the new layout for e-bay.  E-bay have not taken an item off the selling list  that I have already sold and been paid for.   So, I need to refund the second buyer who thought this was available and paid.  Can someone help me go through the steps to refund the buyer including postage.  Thanks.

[**peaseblossom** · Accepted solution]

On My eBay click on the little arrow, far right of the item on your sold list > Cancel order.   When that completes the refund is issued automatically.

[Anonymous · Accepted solution]

Thank you, that's great.