Re-open a return

[b1vinar]

The seller has closed the return request, however he has agreed to accepth the item back after, due to wrong item been sent. What can I do in this case as there is no option to re-ope a return request?

I hope you can give me advise on that.

Any tips would be highly appreciated

Vassil

[b1vinar]

I have not used paypal, the seller has agreed that I return the item. Should I cancel through my credit card or continue communication with the seller. There must be a way out of this mess

[red_magpie]

If the seller sent the wrong item you shouldn't have sent a return request, you should have used eBay's money back guarantee. The seller couldn't close this, and would even have been required to send a prepaid return label.

You can't re-open the case now, or open any other one on eBay.

If you paid by PayPal, you can still file a dispute under Paypal's 180 day buyer protection policy, see: https://www.paypal.com/uk/smarthelp/article/what-if-i-didn%27t-receive-my-item-or-it%27s-not-as-adve...

Unlike eBay, PayPal requires the buyer to pay for the return postage, unless you first register for their (free) "Return shipping on us" service, see: https://www.paypal.com/uk/webapps/mpp/refunded-returns