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Cancellation request denied after buying in error
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29-03-2021 6:51 PM
My child accidentally bought a buy it now item on saturday evening whilst messing with my phone, I noticed and I requested to cancel within 5 min of buying, I have not paid any money yet. 2 days later my request was denied , saying it was already posted. I have not receive a dispatched email from eBay to say it was despatched. Now the seller is ignoring my messages. What is the best way to resolve this issue?
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29-03-2021
6:55 PM
If you haven't paid no one can force you to. If it's a business seller they're supposed to accept "change of mind" cancellations. If it's a private seller they don't. They will probably do an Unpaid Item case instead to get their selling fee back from ebay. That will put a (hidden) non-payment strike on your account. One won't have any affect as long as you don't get any more. If it is a business seller you can apply to ebay to get it removed.
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