Cancellation request denied after buying in error

[0geoff0]

My child accidentally bought a buy it now item on saturday evening whilst messing with my phone, I noticed and I  requested to cancel within 5 min of buying, I have not paid any money yet. 2 days later my request was denied , saying it was already posted. I have not receive a dispatched email from eBay to say it was despatched. Now the seller is ignoring my messages. What is the best way to resolve this issue? 

[**peaseblossom** · Accepted solution]

If you haven't paid no one can force you to.  If it's a business seller they're supposed to accept "change of mind" cancellations.   If it's a private seller they don't.   They will probably do an Unpaid Item case instead to get their selling fee back from ebay.  That will put a (hidden) non-payment strike on your account.  One won't have any affect as long as you don't get any more.  If it is a business seller you can apply to ebay to get it removed.

[tobiasd4]

Now item has been posted, nothing you can do.

If it was UK business seller, you can return for refund, you pay return tracked postage.

Change password & log out of ebay if not using it, surprising how many, children, cats, dogs, etc buy items on ebay.

[arkwebus]

o/P seems to say he has not paid and seller has sent

[0geoff0]

Yes, That’s what they told me. Strange.

Sent from my iPhone

[arkwebus]

So the seller has sent the item without you paying anything?   Not a good business model!

If that really is the case [and it might just be an automatic message] then if it does arrive you can contac the seller and offer - if she pays for the postage - to return it.

There is no automatic right to cancel on eBay and what she may do is simply open a non-payer case and if you do not pay you get a defect.  More than one defect will get you stopped from buying from many wise sellers.    The underlying focus is that you are responsible 100% for your account and must take steps to protect devices from children, babies and domestic animals

@0geoff0