RECEIVED NEGATIVE FEEDBACK

[aimeehelen1996]

HI, I received negative feedback from a buyer who bid on an item of mine but who was based in the United States. It clearly stated on my auction page that I post to United Kingdom at a postal charge of £2.90. No mention of international postage on the auction page. As soon as the bidding was over and I realised that he was in the US (within a couple of minutes) I contacted the winner and explained that I dont post overseas and explained that it states in the auction that I post to the United Kingdom.  He did not acknowledge my message and had not paid any money to me so I then cancelled the auction and sold the item via the second chance option. I've since received negative feedback from him stating 'cancelled auction for no reason- did not state that will not post to United States)  Seems unfair to me as I did give him a reason and it did not state that I post overseas in the original auction! Messaged ebay 3 times asking for them to remove feedback but its still there and I've not heard anything from them. Am I being unreasonable or should I just accept this?

[arkwebus · Accepted solution]

I'm not sure how you think you have e-mailed eBay as they don't do e-mail!  You really needed to set your preferences to block  bidders in countries to which you do not post. 

If you contact eBay by phone they should help as you were being asked for a service that you do not provide. 

[aimeehelen1996 · Accepted solution]

Thanks for your advice with this. I'll sort out my preferences to block overseas bidders from now on. Dont often sell, I just tend to buy really so I'll get that sorted out. I'll contact ebay by phone and hopefully get the negative feedback removed. Thanks again

[norseway53]

Phone customer support and report the buyer for feedback abuse and also for unwelcome bidding.  Buyer in a country you didn't offer to shp to and calling something in feedback that was not offered in the listing.

[aimeehelen1996]

Thanks for the reply. Yes I'll do that and try and get it removed.