Pushy demanding seller

[sunset_and_summerbreeze]

Hi,

I bid on two dresses and won bids.
Seller immediately contacted me regarding combining the shipping fees for both, saving me a couple of pounds - so far, so good!
Then contacted me soon after demanding I pay asap so she can post it to me immediately!!

It is Sunday, no post office would be open and I'm in the middle of cooking for my children.
I found this to be rude and unnesessary, and felt treated like it was assumed I've done something wrong (I haven't)

To be honest, I feel harassed and don't want to buy these dresses from her any more.
I always pay within 24 hrs and sellers NEVER repeatedly contacted me with demands before!

Am I allowed to cancel my purchase? Or will I be banned from Ebay?
I've never cancelled before

I want to cancel

Thanks in advance for any advice you may have

[ruby*tuesday · Accepted solution]

Sorry you feel harassed, paying within a couple of days is quite acceptable. Unfortunately Buyers can't Cancel, you can ask the Seller to Cancel your Purchases. They are only obliged to if they are a Business Seller. If you don't Pay they can open an Unpaid Item Case against you. You would end up with an Unpaid Item Strike on your Account. 2 of those and you would find it very difficult to buy on here as Sellers can Block Buyers who have 2 or more Unpaid Item Strikes.

[sunset_and_summerbreeze · Accepted solution]

Thank you for your answer. I don't know if she is a business seller. I will find out.
Once again, thank you!

[ruby*tuesday · Accepted solution]

If it is the Vintage Company you bought from, they are a Business. Click on their ID for details.

[sunset_and_summerbreeze · Accepted solution]

It has been resolved, thank you
The seller contwcted me 7 times in 12 hrs, last message stating that if I didn't pay immediately she would cancel the sale and relist items. I jumped at the chance and agreed to her canceling and relisting.
She did.
But then sent me an hour later saying she's sorry "I felt this way" even though I didn't write her anything about how I felt, and said she had too many timewasters and always chased up after 36 hrs (she began chasing up after 2 hrs and cancelled the sale after 18 hrs, so that was a lie)

Lucky, you told me to check if it's a business seller and that I actually could cancel, because I'd be otherwise too worried about breaking the rules and would be bullied into buying something I bid for in haste and didn't really want!
(Because I got outbid on everything else lol)
Rookie mistake. Ebay is exciting to a newbie.
Never again!

[redwick1]

You have a good seller if they are combining the postage without you asking

Most areas now have Post office counters in shops that are open from early hours in the morning until late at night.

OUrs is in our local one stop shop and when the shop is open so is the PO counter. That is seven days a week.

I posted items on Sunday.

You have managed to come on here to complain about the seller so why could you not just have paid.

It would have taken less time than your post

The seller probably wants to post it today if they can. Possibly they have other items or work weekdays

They should not be harrassing but at least they are working hard to give a good service.

[sunset_and_summerbreeze]

Actually, the seller contacted me 7 times in 12 hrs!! And the last one stared if I didnt pay kmmediately, she'd cancel the sale and relist items.
I write back to agree to cancellation (she's a registered business seller and offers refunds, so she couldn't really disagree to a sale cancelation LOL)
Backfired on her big time!
As a buyer, I'm not just buying things. I'm paying for a good service. It's not like she was selling rare contraband that my life depended on LOL

Dresses were average and not that cheap, for second hand stuff.
And impulse buy followed by forced harassment that I managed to avert.
Phew!
Thank you for replying !
Have a nice day!

[redwick1]

She should not be threatening but you could have just paid straight away or was it that you had changed your mind anyway.

I don't think it backfired on her I would think she was relieved for you to agree to cancel and put to you on her Blocked bidders list. How much did you pay for a good service?. As a seller I have never had any payment for a good service although I give one every time.

You were getting a good service. A seller who combined postage without being asked and trying to post immediatley.
A little bit too enthusiastic but better that way than slow.

[sunset_and_summerbreeze]

I'm a newbie to Ebay and got too excited. All my other bids got outbid so I bid on these half heartedly as consolation and fully expected to be outbid on them, too and be in the clear.

But I got stuck with things I didn't want (in wrong sizes. My bad, I know)
But I would have fully paid up and learnt my lesson (and gave it to charity later)
It's the psycho behaviour of the seller immediately after bids ended and for the next 12 hrs that really stressed me out.

Thank you for your imput, really appreciated!
Have a great day!

[redwick1]

As a newbie you really need to make sure you only bid on items you really want and to check they are the correct size before bidding
It is no excuse half heartedly bidding because you had lost other items and wrecking sellers listings whether they are a business or not.
The majority of buyers pay immediately.

Seems very odd that a business should go to such extremes and it is not normal but we can not see what passed between you in contact
Did you reply to any of the emails or just ignore them.
Sounds as if you did not want them anyway and were not going to pay at all.

[sunset_and_summerbreeze]

I couldn't agree more with you.
My bad bidding on something I wasn't sure about.
But like I said, I was prepared to bite the bullet and pay, of not for the first couple of demands, then more, then another one and another....

So as luck would have it, the sellers unprofessionalism created an excuse to get out of unwanted sale.
Yes, next time I WILL know better, you're right.
I didn't take it personally.
Some people are just a$$holes full stop! and you've got to avoid them.

Now I know.
Ta

[captain*obvious]

---

@sunset_and_summerbreeze wrote:

It is Sunday, no post office would be open

---

When I was selling my personal items I only went to the post office on Sundays due to work and family commitments.

A LOT of post offices within garages, supermarkets and convenience stores are open on Sundays although the items don't actually get collected until Monday.

I think you're being a bit over sensitive.

[sunset_and_summerbreeze]

Post offices open at 11.30 pm on a Sunday???
She contacted me again at that time
(And first time, at 9 pm)
A bit eager isn't it?
To contact 3 times, all within a couple of hrs of bid finishing?

She's registered as a business seller and accepts returns within 14 days, so I'm entitled to ask to cancel the order - phew!

Harassing a customer is bad customer service!
So no, I'm not being "a bit sensitive"

I'm paying money for a product, not to be made to feel bad. To the point that I'm here at 5 am, typing about this **bleep** because it had upset me.

There is a reason stores with good customer service attract more sales in the real world. Online experience shouldn't be any different.
But thanks for your opinion!
Have a nice day!

[*vyolla*]

---

@sunset_and_summerbreeze wrote:


To be honest, I feel harassed and don't want to buy these dresses from her any more.
I always pay within 24 hrs and sellers NEVER repeatedly contacted me with demands before!

---

How many times did she message you demanding payment?

You've used terms such as 'demanding', 'rude' and 'pushy' so I'm presuming that you're being snowballed with messages featuring unpleasant language.

Your seller has kindly gone the extra mile to save you some money and has just just asked for payment so that they can get the package out to you, then I wouldn't say that is 'pushy' or 'rude', just being kind. And getting a slap in the face for it. Nice. 

[sunset_and_summerbreeze]

She contacted me 7 times in 12 hrs

[*vyolla*]

Ha, well I'd say that's well over the top!

[red_magpie]

"Demanding?" Are you saying she actually said "I demand that you pay for these dresses asap"? If so, that would be pushy.

From where I see it, this sounds like a good seller who firstly offered to combine the postage, without your even having to ask for this, and secondly let you know that she would post it immediatley on receiving your payment.

In any case, asp doesn't mean you have to stop cooking for your children!

I think you're reading far more into this than the seller intended.

[sunset_and_summerbreeze]

She contacted me 7 times in 12 hrs. The last one stated that unless I paid immediately, she would cancel the sale and relist items

She's registered as business seller and accepts returns. So I just cut to the chase (at that point I didn't want to keep something that reminded me of so much disrespect and stress) and just agreed with her to cancel the sale

[corred]

@sunset_and_summerbreeze 

Have these reminders a come from the seller oir were some automated by eBay ??

In the last few weeks I havew won items on a weekend while I was away & received the exact same email from different sellers after 24 hours requesting payment so the seller can send the item........these emails came from EBAY NOT THE SELLER

[tressygirl]

Good Point corred! @corred 

[sunset_and_summerbreeze]

No,
Not from ebay.
The seller contacted me 3 times within 2 hrs reminding me to pay
And again today

[corred]

@sunset_and_summerbreeze

eBay automated emails often appear to come from the seller when in fact they are initiated by eBay

[sunset_and_summerbreeze]

Hi,
7 emailes came from the seller in 12 hrs.
And only 1 email came from ebay after 24 hrs (after I already decided what to do and agreed with her suggestion).
Her last email stated if I didn't pay immediately she would cancel the sale and relist items.
I agreed LOL
It backfired on her

[sunset_and_summerbreeze]

Yes, her account states registered business seller and that she accepts returns, but the buyer pays return fees.

She contacted me 7 times in 12 hrs, last email stating that if i didn't pay immediately she would cancel the sale and relist items.

I agreed with her! LOL

Why should I pay for harassment? These dresses would always remind me of stress. No thnx!

Never had encountered anything like this with other sellers! Won't buy from her ever again!

[tressygirl]

Please don't feel bad about this seller asking  for a prompt payment,  there may be a change of circumstance that enables her only to post within a quick timescale.

I agree harassing a buyer ,  especially if it was rudely done,  is not the best way forward.

If you have bought  two pretty dresses you wanted  to buy,  pay,   receive and enjoy them!

[sunset_and_summerbreeze]

She's registered as a business seller who accepts returns. With iver 20 pages of listings so clearly this is not her first rodeo.
The first demand for payment came under an hour after bid finished
Then 7 more times in 12 hrs, some in the middle of the night when I was asleep. Last one stated that unless I paid immediately, she will cancel the sale and relist them.
I just agreed to that

[tressygirl]

In your opening post you ask that you wish to cancel, above stating her last message in middle of the night saying she will cancel so you agreed. So I guess you answered part of your own question there.

However, messaging 7 time in the middle of the night from a registered business seller is the utmost bizarre, cannot think of any sensible reasoning for this.

[sunset_and_summerbreeze]

She had since sent me ANOTHER message, number 8, AFTER cancelling the order saying she is sorry I feel this way (I didn't tell her which way I felt, I just agreed to her closing the orders) and that she gets a lot of time wasters and chases up after 36 hrs of bids finishing. Her first 3 demands for payments came within 4 hrs of the bid finishing
So that's a lie!

And she's supposed to be professional!

I wish I could block her. I don't know, how
Thnx for your insight though, I appreciate it

[tressygirl]

Oh my goodness, well I can tell you this. If she is cancelling items left right and centre, for no good reason, she will soon be booted off eBay. Each cancellation not agreed with by the buyer carries a very damaging defect.

Are you a seller? You can only block buyers. I'm sure she will not contact you again, as you have been in a transaction with her, albeit one that did not end in a sale, you cannot block her messages.

[sunset_and_summerbreeze]

Thank you, Tressygirl fir your response
No, I'm not a seller.
I'm a newbee buyer, newcomer of 2 weeks on Ebay with 18 positive feedback from other sellers.
I had smooth curteous transactions/exchanges before so this stood out.

She gave me an ultimatum, 13 hrs after the bid ended (after 7 prior messages) of i didn't pay immediately she would cancel the sale.
So i just agreed. I had a bad feeling already so just wanted to be out. In case items arrived would be not as described (once you distrust on one thing - you distrust everything else from that person)

I'll be more careful in the future and read feedback by others about sellers. I had no idea!
Phew, its over now

Thank you for taking the time to give feedback!
Have a wonderful day!

[arkwebus]

It's pretty unlikely that a business seller would use an auction to sell.

As described many Post Offices are open at very odd hours; it's commendable that your seller is keen to despatch.  Our Post Office is open 0600 to 2300 seven days a week!

Clearly it's not 1130pm when that happened or [hopefully] you will not be cooking for your children

@sunset_and_summerbreeze 

[sunset_and_summerbreeze]

She contacted me 7 times in 12 hrs! One of those times I was cooking for my children who have autism. With kids like that its more than just cooking because they get involved, things get thrown, spilt, you've got to pay attention 100 %!
My phone was pinging with msgs which I didn't check till later obviously
Cooking VERY SPECIFIC THINGS then feeding children with autism is an obstacle course that takes hours.

There's no way I could have dropped everything and pulled out laptop to log in to PayPal etc...
They wouldn't let me do anything. I leave things like that till they are sound asleep. By which time she sent me these 7 emails, last one demanding that unless I paid immediately, she would cancwl the sale and rwlist them and I was **bleep** off at that point and just agreed with her.

Ebay states items sgould be paid within 48 hrs
People work, (yes, I work too, when they are at school), people are busy. If they can pay immediately they do. But sometines, they can't. It is unreasonable and rude to harass them. That implies deliberate intent at wrong doing and that's a terrible way to treat people.
Just like you accused me of lying without knowing anything whatsoever about the situation

[sunset_and_summerbreeze]

Yup, she's a registered seller, all her items are on auctions