Purchases a Phone which was faulty

[susiemoon777]

The seller said he would not refund me but send another phone.

I do not want another phone from the seller.

Where do i stand with this ?

Your help appreciated

[redwick1 · Accepted solution]

When did you buy it?

Open a not as described dispute at the bottom of the page under Resolution Centre.

Escalate it after a full 3 days of opening the dispute.

The seller needs to send a pre paid label for the return.

If they dont then ebay should when you escalate the dispute.

Make sure it goes back tracked and that the tracking is in the dispute.

You have 30 days from the day of delivery to open a dispute in ebay

Read up on the Ebay money back guarantee

http://pages.ebay.co.uk/ebay-money-back-guarantee/

You are also covered by the paypal money back guarantee 

If you fail on ebay then you open the dispute in paypal and escalate it as soon as you can but within 20 day

[susiemoon777 · Accepted solution]

Purchased on the 5th November got it today..... Spent all afternoon trying to set it up but keeps crashing...... emailed buyer and told him what was happening and asked me if i had dropped in water..lol Said he would not refund but would send me another,,,,, surely I don’t have to accept this.

[redwick1 · Accepted solution]

No you dont have to accept that.
Just open the not as described dispute as above and follow the instructions
You dont have to deal with the seller at all

We would not advise accepting a replacement as they often do not arrive and if they do you are run out of time for a dispsute on ebay
Just open the dispute for not as described in the resolution centre at the bottom of the page or to the right of the item in your PUrchase History MY item is not as described