Purchaser not home to accept item.

[mg_rover_spares]

What protection do sellers have when a purchaser is not home to sign for an item? We sent an item to a purchaser who was not home to sign for it each time Royal mail tried to deliver, he told us that he works six days a week and cannot be home to sign for it more will he go to the sorting office to collect it, even though it is two streets away from him!?! The pack is soon to be returned to us so we will have to resend it at our cost for the same thing to happen again, where do we stand as in protection from this purchaser, we have done our best but this guy just refuses to get off him posterior to help himself.

[millielilac · Accepted solution]

There is no seller protection on eBay ....as the item tracking will show  as undelivered then you will be obliged to refund ...

However you should report the buyer immediately to eBay stating that they are abusing eBay  Money Back Guarantee by refusing  to pick up the item from DO . There have been instances where this has resulted  in buyer picking up item as it seems it is possible that CS has contacted buyer re their refusal ...